Urbanzen Privacy Policy

We collect information you provide directly to us as well as data gathered automatically when you use our website:

Personal Information:

• Full name, email address, phone number
• Billing and delivery address
• Payment details (processed securely — we do not store card numbers)
• Account credentials if you create an account
• Order history and preferences

Automatically Collected Data:

• IP address, browser type, and device information
• Pages visited, time spent, and referring URLs
• Cookie and tracking data (see Section 4)

We use the information we collect to:

• Process and fulfil your orders and send order confirmations
• Manage your account and provide customer support
• Send transactional emails (e.g. shipping updates)
• Send promotional emails and newsletters (with your consent)
• Improve our website, product listings, and customer experience
• Detect, prevent, and address fraudulent activity
• Comply with applicable Kenyan legal obligations

We do not sell your personal information. We may share it with trusted third parties only as necessary:

• Delivery & Logistics Partners — to fulfil and ship your orders
• Payment Processors — to securely handle transactions (M-Pesa, card networks)
• Email & Marketing Tools — to send communications you've opted into
• Analytics Providers — to understand site traffic and improve performance
• Legal Authorities — if required by Kenyan law or court order

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies we use include:

• Essential Cookies — necessary for the site to function (e.g. shopping cart, login sessions)
• Analytics Cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Marketing Cookies — used to deliver relevant ads and track campaign performance

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption for all data transmissions.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Object to certain processing of your data

To exercise any of these rights, contact us at the details in Section 10.

Our website may contain links to third-party websites (e.g. social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

Urbanzen Boutique is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.