Urbanzen Terms & Conditions

By accessing urbanzenboutique.com, creating an account, or placing an order, you confirm that you are at least 18 years of age (or have parental/guardian consent), have read and understood these Terms & Conditions, and agree to be legally bound by them.

These terms apply to all visitors, customers, and users of the website.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site for any fraudulent or unauthorised purpose
• Attempt to gain unauthorised access to any part of the website
• Transmit any harmful, offensive, or disruptive content
• Use automated tools to scrape, crawl, or harvest data from the site
• Impersonate any person or misrepresent your affiliation with any entity

We reserve the right to suspend or terminate access to any user who violates these terms.

You may create an account to access certain features and track your orders. When registering, you agree to:

• Provide accurate and complete information
• Keep your password secure and confidential
• Notify us immediately of any unauthorised use of your account
• Take responsibility for all activities that occur under your account

We reserve the right to close accounts that contain inaccurate information or violate our policies.

All product descriptions, images, and specifications are provided for general guidance. We make every effort to display products accurately; however, colours and appearances may vary slightly due to screen settings.

Prices are listed in Kenyan Shillings (KSh) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to:

• Modify prices at any time without prior notice
• Correct pricing errors — if a product is incorrectly priced, we will contact you before processing your order
• Limit quantities available for purchase
• Discontinue products without notice

When you place an order, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order.

A confirmation email will be sent once your order is accepted. Orders are only confirmed once payment is successfully processed.

Accepted payment methods include:

• M-Pesa (Lipa Na M-Pesa)
• Visa & Mastercard (debit/credit cards)
• Other methods as displayed at checkout

All transactions are encrypted and processed securely. We do not store your card details.

We ship to locations within Kenya. Delivery timelines are estimates and may vary due to factors beyond our control (e.g. public holidays, courier delays). Urbanzen Boutique is not liable for delays caused by third-party logistics providers.

• Delivery fees are calculated at checkout based on your location
• Risk of loss or damage passes to you upon delivery
• We are not responsible for items lost due to incorrect delivery addresses provided by the customer

Please ensure your delivery address is accurate before completing checkout.

Our Returns & Refund Policy governs all return requests. By placing an order, you agree to those terms. Key points:

• Returns must be initiated within 7 days of delivery
• Items must be unused, unwashed, and in original condition
• Certain product categories (e.g. opened cosmetics, underwear) are non-returnable

Please refer to our full Refund & Returns Policy for complete details.

All content on this website — including but not limited to text, images, logos, graphics, product photos, and website design — is the property of Urbanzen Boutique or its content suppliers and is protected by applicable copyright and intellectual property laws.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent.

To the fullest extent permitted by applicable Kenyan law, Urbanzen Boutique shall not be liable for:

• Indirect, incidental, or consequential damages arising from your use of the website
• Loss of data, revenue, or profits
• Delays or failures caused by circumstances beyond our reasonable control
• Actions of third-party service providers (payment processors, couriers, etc.)

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of Kenya.

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting to the website with a revised "Last updated" date. Your continued use of the website following any changes constitutes your acceptance of the new terms.

We encourage you to review this page periodically to stay informed of any updates.